Frequently Asked Questions (FAQ)

How Do I Order?

Browse for the items you want
Click on the product then click ‘Add to Cart’
When you’re ready to complete your order, click on the Cart icon located on the upper right
Click ‘Checkout’ and confirm your Shipping and Billing information
Click ‘Place your Order.’
For bank deposits, send us a screenshot / photo of your payment to hello@deli.ph or DM us on instagram @DELI.PH
We will send you a notification of your confirmed order as well as shipping details!

What are your payment methods?

We accept:

Credit or Debit Card payments via PayPal
BDO Deposit / Transfer
Cash on Delivery

Can I cancel, change, or modify my order or shipping address?

Feel free to contact us through any of the following for changes or requests to your order:

Email: hellodeli.ph@gmail.com
Instagram DM: @DELI.PH
We’ll do our best to accommodate you!

Where do you deliver?

As of now, we provide our Deli Dash Delivery - same day delivery for our customers in Metro Manila based on available time slots.

What are the shipping rates?

Shipping fee is free for orders above ₱2,500. We charge a flat rate of ₱199 otherwise

What is the delivery time of the ordered meat or seafood?

The time of delivery depends on the shipping address. Once your order is confirmed and paid, we will inform you of the shipping details. You may receive the order within the day of transaction unless otherwise arranged! Feel free to let us know what the most convenient time is for you.

For any other questions, concerns or feedback, feel free to contact us:

Email: hellodeli.ph@gmail.com

Instagram DM: @DELI.PH

Facebook: www.facebook.com/hellodeli.ph

We'd love to hear from you!